How to Port Your Number to STC Online: A Simple Guide
Switching to STC while keeping your current phone number is easy, thanks to Mobile Number Portability (MNP). This guide will help you complete the process step by step, using STC’s online services.
What is Mobile Number Portability (MNP)?
MNP allows you to switch to a new mobile service provider, like STC, without changing your current phone number. This way, you get the benefits of STC’s services without the hassle of informing everyone about a new number.
What You Need Before Starting
To make the process smooth, prepare these items:
- National ID or Iqama: A copy to verify your identity.
- Active Phone Number: Your current number must be working.
- SIM Details: Information from your current provider, like the account or SIM serial number.
- Email Address: For updates and confirmation messages.
Steps to Port Your Number Online
1. Download the MySTC App
- Go to the App Store or Google Play Store and download the MySTC app.
- Download the app and sign up if you haven’t registered yet.
2. Start the Porting Process
- Open the MySTC app or visit the STC website.
- Go to the section for Transfer to STC or Mobile Number Porting.
3. Enter Your Details
- Type in your currently using mobile Network.
- Type in your currently using mobile number.
- Select an STC plan (prepaid or postpaid) that fits your needs.
4. Verify and Submit
- Review all the details you’ve entered to make sure they’re correct.
- Agree to STC’s terms and conditions.
- Submit your request.
5. Confirm Your Request
- STC will send a One-Time Password (OTP) to your current number.
- Enter the OTP in the app to confirm your request.
- Select new STC sim type
6. Receive Your New SIM Card
- Once your request is approved, STC will deliver your new SIM card to your address for free.
7. Activate Your New SIM
- Insert the STC SIM card into your phone.
- Follow the instructions sent to you via SMS or email to activate it.
What Happens Next?
- Brief Service Interruption: Your phone might stop working for a few hours during the switch. This is normal.
- Porting Completed: You’ll get a notification when the process is finished. Your number will now work with the STC network.
Check and Use Your Services
- Make a call or send a message to ensure your STC SIM is active.
- Download the MySTC app to manage your account, check data usage, and pay bills.
Need Help?
If you face any issues:
- Call STC customer support at 900 (inside Saudi Arabia).
- Visit the nearest STC branch for assistance.
Tips for a Smooth Porting Process
- Ensure all bills with your current provider are paid before switching.
- Check the details you provide to avoid delays.
- Keep your phone active to receive updates and OTPs.
Switching to STC online is simple and convenient. Follow this guide, and you’ll enjoy STC’s excellent network and services while keeping your number.